Your ‘cooling off’ period
In the unlikely event that you have a change of heart once you have made your purchase, you are entitled to a 14 day ‘cooling off’ period. You may therefore cancel your order from the moment you place it, up to 14 working days from when you receive your goods. At Catherine Daniel, we will happily accept return items, or exchange your goods within the timescale, provided they are in their original condition and original packaging.
You will need to notify us in writing (by email is fine), providing an item description and reason for return within 14 days of your purchase. You must then mail the item back to us, using Recorded or Signed delivery. As a customer, you do have to pay the postage for returning the goods in this situation.
Return of damaged/faulty goods
If an item is damaged or faulty, you will be offered a full refund or exchange. You will need to notify us in writing (by email is fine), providing an item description and reason for return, within 14 days of your purchase. You then have another 14 days to return your item. You must then mail the item back to us, using Signed for delivery. We will then reimburse the cost of the item and the postage costs to you, the customer.
Please send all returns to Catherine Daniel, 12 Hidden Close, West Molesey, Surrey KT8 2BB
Non delivered goods
Please ensure that the delivery information is 100% accurate, as we cannot be held responsible for a delay in delivery of goods for this reason. As the customer, you will be required to pay for goods to be re-delivered should they be returned to us due to an incorrect address, you not being in for delivery attempts, or them not being collected from a depot by yourself the customer. If you have ordered goods and they have not been delivered, you have 30 days from the date of dispatch to inform us of this, at which point, upon confifirmation of non-delivery, we will organise for a refund or re-delivery.
Sales of Goods Act
We conform with the Sales of Goods Act in that we endeavour to give honest and full descriptions of all our products, provide goods of satisfactory quality and ensure they are fit for purpose. Please be aware that due to the nature of the web, slight variations in products may occur.
You may join voluntarily, or be asked if you would like to join our mailing list for occasional updates. If you agree to join, you may unsubscribe at any time. Your details will never be passed on to anyone else.
Competitions are sometimes announced on social media. Winners will be notified on the social media platform on which the competition is on. People have 28 days to respond and if they do not respond within that time, another winner will be chosen. There will be one winner per give-away, unless otherwise stated. There is no cash alternative. Prizes will be sent out within 28 days of receiving the winners address. If the winner cannot be contacted, or address details are not received within 28 days of being notified, a new winner will be picked. The winner will be picked at random, using a random generator such as random.org. Giveaways are restricted to the UK. Free postage within the UK unless specified otherwise. The winners name and county is available on request.
Buy 5 cards get 1 card free
Those who buy 5 single cards will automatically receive an extra single card free. You may request a single card through the special instructions box at the checkout. If you do not specify a card, one will be chosen for you. This offer will not run in conjunction with other greetings card offers.
Every care has been taken in preparation of the content of our website, to ensure that prices are accurate at the time of posting the product on the website and that all products are fairly described. All prices and offers are subject to change. We have tried to ensure that the images of products for sale appearing on our website, are a close as possible to the products shown. However, the actual images and colours you see will be dictated by your computer equipment and screen. Also as the prints for the greetings cards are all hand cut and assembled, each card is therefore unique so there will be some slight variations.
Your privacy is very important to us. Please be assured that we are committed to protecting your privacy. Your details will never be passed on to any unsolicited third party. Anyone signing up to our mailing list will have the option to unsubscribe at any time. Your details will not be used for any unauthorised purpose.
If you have any problems, please contact us by email at: [email protected] or by telephone 07796850635 Monday to Friday 9am - 5pm